Service Consultant: Health4Me x2 Position

2 weeks ago


Durban, KwaZulu-Natal, South Africa MMI Holdings Ltd Full time
Job Title: Service Consultant: Health4Me x2

At MMI Holdings Ltd, we are seeking a highly skilled and experienced Service Consultant to join our team. As a Service Consultant, you will be responsible for delivering exceptional service to our clients through various servicing channels, responding to their needs, concerns, and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Key Responsibilities:
  • Deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.)
  • Respond to client needs, concerns, and complaints within agreed Service Level Agreements and legislative and compliance requirements
  • Identify risks to the company and escalate accordingly
  • Engage in effective communication and delivery according to Service Level Agreements
  • Maintain a consistent service delivery to ensure client retention and satisfaction
  • Obtain and maintain broad product and industry knowledge in order to effectively and accurately respond to customer queries
  • Ensure Service Level Agreements are met and exceeded at all times
  • Provide first time resolution on queries of a complex nature
  • Deal promptly with client requests in a competent, efficient, and professional manner
  • Drive and support effective teamwork within the department
  • Engage in appropriate training interventions to promote own professional development
  • Ensure to demonstrate the company's values on a daily basis
  • Record of all queries and interactions with customers onto the workflow systems
Requirements:
  • Matric
  • 1 - 2 years client service
  • Excellent knowledge of Momentum Health System and products would be an advantage
  • Good understanding of the Medical Scheme Administration or Short Term Insurance industry
  • Excellent communication skills in Zulu/Sesotho/Sethwana/Sepedi and/or Zulu, in addition to English


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