Database Support Specialist X2
4 days ago
At Tracker South Africa, we are seeking a highly skilled Database Support Specialist to join our team. As part of our dynamic Application Support team, you will be responsible for providing 2nd line application support for internal Tracker customers.
You will be expected to:
- Action all assigned tickets daily and accurately update them
- Closely work with the Development Support Team to resolve incidents
- Manage and follow-up on escalated tickets until resolution
- Share knowledge and expertise with other team members to enhance customer service
We require:
- A diploma in Information Technology or relevant qualification
- 3-4 years experience in a similar role
- Excellent database knowledge and experience with MySQL
- Familiarity with support ticketing systems like Freshdesk
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