E-Commerce Content Editor

4 weeks ago


Sandton, South Africa Hire Resolve Full time
About the Role

Hire Resolve is seeking a highly motivated and detail-oriented E-Commerce Content Editor to join their dynamic team in Sandton, Johannesburg. As an E-Commerce Content Editor, you will play a crucial role in delighting customers with engaging content and providing pre- and post-sale support.

Key Responsibilities
  • Content Creation: Develop high-quality product descriptions, edit images, publish products to the website, and create and upload multiple pre-owned club product pieces daily.
  • Order Management: Manage website order allocations, perform various checks, communicate with customers, and allocate orders to stores for fulfillment.
  • Customer Service: Monitor the website query channel, direct or respond to queries, provide telephonic support to physical stores and customers, and handle customer queries related to order tracking, gift card issues, payment queries, refunds, collections, and complaints.
  • Website Shopkeeping: Monitor and update website banners and products, set up promotions and pricing, identify and rectify online content issues, and continuously strive to improve the quality of online content.
Requirements
  • Bachelor's degree in Business Management and/or Digital Marketing or a related field.
  • Two years' experience in website management, e-commerce, customer service, and retail.
  • A tertiary education in Communications, Journalism, or Hospitality would be advantageous.
What We Offer
  • Negotiable salary.

Contact Hire Resolve for your next career-changing move. You can also visit the Hire Resolve website or email your CV to the provided email address.



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