Wholesale Sales and Customer Service Specialist
3 days ago
About the Role:
We are seeking an experienced wholesale sales and customer service specialist to join our team. The successful candidate will have a proven track record of success in wholesale sales and customer service, with a strong understanding of the industry.
Responsibilities:
- Processing of sale orders timeously (Data validation/capturing)
- Process and manage Claims and Return of Material Authorization (RMA)
- Processing and managing of quotes
- Monitoring customer portals for new orders, claims and stock.
- Back-order maintenance and liaising with client. This will include stock updates, etc.
- Ensure order corresponds with the ranging document
- Ensure orders correspond with minimum order value guidelines
- Ensure invoices are not issued for out-of-stock products
- Ensure customers receive invoices via email
- Capture all unavailable or out of stock items
- Track order delivers and rejections
- Managing queries
- Provide support to the finance function in the organization
- Manage key operational reports and ascertain compliance with established key performance indicators
- Maintain customers, customer master files, and sales records up to date
- Schedule order extensions with replenishment department
- Create invoices and other customer-facing documents
- Communicate with relevant department buyers to prioritize certain orders or to plan opening orders for new stores or to assist with delivery date extensions
- Customer and sales support - pricing, stock holding, deliveries lead times, claims, returns, queries, MOVs, MOQs, rounding profile
- Provide support to Sales Manager, Key Accounts and other Sales Representatives
Requirements:
- Matric
- 5+ years experience in Wholesale Internal Sales
- Previous experience in a related sales position, retail or wholesale experience is strongly preferred
- Proficiency in Microsoft Office and CRM software
- Excellent communication skills, both verbal and written
- Good organizational skills and the ability to multitask
- Excellent phone and cold calling skills
- Exceptional customer service skills
- Strong listening and sales skills
- Ability to achieve targets
- Team player
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