Customer Account Administrator

2 weeks ago


Durban, KwaZulu-Natal, South Africa Neptune Full time
Job Description:

To excel as a Customer Account Administrator, you will be responsible for managing bulk customers' accounts, advising consumers on tariffs and preparing statistical records. This role is ideal for individuals who enjoy working with numbers and are skilled in administration.


Key Responsibilities:
  • Manage customer accounts efficiently, ensuring accuracy and timeliness
  • Provide exceptional customer service by advising consumers on tariffs and resolving any queries or concerns
  • Prepare and analyze statistical records to inform business decisions

About Neptune:

At Neptune, we value our customers and strive to provide the best possible experience. As a key member of our team, you will have the opportunity to work with a dynamic group of professionals who share your passion for delivering excellent service.


What We Offer:
  • A competitive estimated salary of $55,000 - $65,000 per annum, depending on location
  • A supportive and collaborative work environment
  • Ongoing training and development opportunities

Requirements:

To be successful in this role, you will need:

  • Excellent administrative skills, including attention to detail and organizational ability
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Basic analytical skills, with the ability to interpret data and make informed decisions


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