Field Support Specialist
1 month ago
Key Responsibilities:
We are seeking a Field Support Engineer who will provide on-site support for various systems, equipment, or software, ensuring that clients' technology operates smoothly and efficiently.
What You'll Do:
- Deliver exceptional mobile device support and ensure seamless troubleshooting and repair of hardware and software issues.
- Collaborate with clients to identify and resolve technical challenges, ensuring timely and efficient resolution of issues.
- Prioritize and manage multiple open tickets, adhering to strict Service Level Agreements (SLAs) and ensuring client satisfaction.
- Contribute to the development and implementation of efficient workflows, driving productivity and efficiency in the team.
- Work collaboratively with various stakeholders to deliver effective technical solutions, promoting a culture of innovation and excellence.
About You:
To succeed in this role, you will require:
2-5 years of practical experience in desktop support, network support, and Active Directory.Qualifications:
The ideal candidate will possess:
Grade 12 qualification.Certificate in CompTIA A+/N+ International or equivalent.MSCE or MCDST certification.Excellent soft skills, with the ability to communicate effectively with clients and stakeholders.Additional Information:
This is a permanent position, offering a stable and rewarding career path with opportunities for growth and development.
Why Work for Us:
At IOCO Infrastructure Services, we are passionate about delivering exceptional client experiences through innovative and sustainable IT infrastructure solutions.
We are a community of skilled professionals dedicated to making a positive impact on our clients' businesses.
We strive to create a dynamic and supportive work environment that fosters innovation, collaboration, and excellence.
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