Field Support Professional
2 weeks ago
We are seeking a skilled Field Support Professional to join our team.
This is an exciting opportunity for a dynamic individual who thrives in fast-paced environments and enjoys problem-solving, customer interaction, and system maintenance.
- Responsibilities include troubleshooting, repairing, and installing hardware and software on new laptops and desktops.
- The successful candidate will have experience with Windows OS installation, support, and troubleshooting, including third-party applications.
- To ensure timely resolution of all open tickets within established Service Level Agreements (SLAs).
- Practical experience in-service delivery, desktop support, network support, and Active Directory (2-5 years).
- Experience in mobile device support is an added advantage.
- Grade 12 qualification.
- Certificate in CompTIA A+/N+ International or equivalent is essential.
- Microsoft Certified Solutions Expert (MSCE) or Microsoft Certified Desktop Support Technician (MCDST) certification is preferred.
iOCO Infrastructure Services (iOCO IS) offers a collaborative environment where you can make a tangible impact and grow professionally.
Our clients' satisfaction drives us forward, and we strive to deliver outstanding client experiences through innovative IT infrastructure solutions.
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