Customer Service Representative

2 months ago


Barberton, Mpumalanga, South Africa Giant Eagle Full time

Job Summary

Giant Eagle is seeking a highly motivated and customer-focused team member to join our sales floor team. As an Overnight Team Member, you will play a critical role in ensuring our stores are well-stocked and ready for the next day's customers.

Key Responsibilities

  • Replenish products on the shelf, rotating stock and ensuring code dating procedures are followed to maintain a fresh and appealing shopping environment.
  • Ring up customer transactions by scanning products or punching prices into the register, finalize sales, and collect payment.
  • Set up visually appealing displays on the sales floor to drive sales and customer engagement.
  • Assist with light stocking duties and inform management of any out-of-stock items to ensure seamless customer service.
  • Contribute to maintaining a clean and organized back room by unloading deliveries and ensuring a smooth receiving process.
  • Follow established procedures to ensure the store meets out-of-stock percentage goals and maintains a high level of customer satisfaction.
  • Put misplaced items back in their proper locations to maintain a well-organized store environment.
  • Bag customer orders and place them in their carts to provide a convenient and hassle-free shopping experience.
  • Provide exceptional customer service by greeting customers in a friendly and welcoming manner, responding to their needs, and resolving any issues in a timely and professional manner.
  • Adhere to food safety and safety guidelines when handling products and equipment to ensure a safe working environment.
  • Embody Giant Eagle's values of diversity, inclusion, and respect by promoting a positive and inclusive work environment for all team members, customers, vendors, and the community.


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