Insurance Policy Support Specialist

16 hours ago


Pretoria, Gauteng, South Africa Anchora Full time
About the Role

We are seeking a dedicated and detail-oriented Insurance Customer Support Assistant to join our team at Anchora.

Responsibilities
  • Manage incoming general customer service calls, providing accurate and timely information.
  • Update and manage client activity records in EZLynx.
  • Process pending cancellations with carriers including Nat Gen, Progressive, AmTrust, Hartford, and Access General.
  • Handle downloads and ensure updates are reflected in EZLynx.
  • Perform renewal updates and follow up on pending actions in EZLynx.
Requirements
  • Prior experience working in a retail insurance office.
  • Proficiency with EZLynx is highly preferred.
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills in English.
  • Customer-focused mindset.
  • Ability to work Monday-Friday, 9 am-6pm EST.
About You

You will be responsible for ensuring exceptional customer service and operational efficiency. This role requires strong communication skills, attention to detail, and a customer-focused mindset.

What We Offer

As an Insurance Policy Support Specialist, you can expect a competitive salary of $45,000 - $60,000 per year, depending on your level of experience.



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