Claims Resolution Specialist
4 weeks ago
Job Summary: We are seeking a skilled Claims Resolution Specialist to join our team at Manpower Group SA (Pty) Ltd. As a Claims Resolution Specialist, you will be responsible for validating and administering client claims following a fortuitous event.
Key Responsibilities:
- Validate and administer client claims in accordance with Standard Operating Procedure and claims guidelines.
- Make claims settlement determinations based on the specialist's mandate and the client's policy schedule.
- Ensure compliance with FAIS Fit and Proper requirements and maintain a track-record of working unsupervised.
- Develop and maintain effective relationships with clients and stakeholders.
- Manage multiple claims simultaneously, prioritizing tasks and meeting deadlines.
- Stay up-to-date with industry developments and regulatory changes.
Requirements:
- Matric Certificate – essential.
- RE – highly advantageous.
- Higher Certificate in Short term Insurance -NQF 5 or Full Qualification NQF 4 – highly advantageous.
- Must be compliant with FAIS Fit and Proper requirements with track-record of working unsupervised.
- Computer literate – Microsoft Word, Excel, and Outlook.
- Experience working on the TIAL Operating System (System A) – highly advantageous.
- Experience in non-motor claims– preferred, but not essential.
- At least 2 years relevant work experience where customer service forms an intrinsic part of the role.
- Work experience within a licensed insurer – highly advantageous.
- Work experience with Brokers – Pre-requisite.
- Effective time management skills required: the ability to function and perform well in a fast-paced environment.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
How to Apply: Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.
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