Claims Handler Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

Job Title: Claims Handler Specialist

Description:

We are seeking a talented Claims Handler Specialist to join our team at Energy at Work Projects. In this role, you will be responsible for handling and resolving claims in a timely and efficient manner.

Key Responsibilities:

  • Capture and process new claims in accordance with company policies and procedures.
  • Serve as the primary point of contact for clients and brokers, ensuring effective communication and issue resolution.
  • Provide exceptional customer service, adhering to first call resolution standards and delivering proactive, innovative, and appropriate claims handling.
  • Verify and validate claim data, ensuring accurate settlements and minimizing inaccuracies.
  • Manage and maintain claims-related tasks, achieving timely settlements and minimizing errors.
  • Collaborate with internal and external teams to ensure seamless claim handling and resolution.

Requirements:

  • Matric certification is a mandatory requirement.
  • FAIS Credits (as per FAIS requirement) are essential.
  • Must be Fit & Proper in terms of the FAIS Act.
  • Regulatory Exam: Representatives is a necessary qualification.
  • Must not be debarred with FSB.
  • 2 – 5 years' experience in Personal lines claims with Motor and Non-Motor claims is required. Commercial experience is an advantage.

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