Technical Support Specialist

7 hours ago


East London, Eastern Cape, South Africa beBee Professionals Full time

We are beBee Professionals, a leading company based in East London. Our estimated salary for this role is £35,000-£45,000 per annum.

Job Description

The successful candidate will be responsible for providing technical support to our clients, ensuring that all customer inquiries are handled in a timely and professional manner. This includes responding to customer inquiries, troubleshooting technical issues, documenting customer interactions, and assisting with the development and implementation of customer service policies.

Responsibilities:
  • Respond to customer inquiries in a timely and professional manner
  • Troubleshoot technical issues and provide solutions
  • Document customer interactions and provide feedback to management
  • Assist with the development and implementation of customer service policies
  • Identify areas for improvement in customer service processes
Requirements

To be successful in this role, you should have a degree in Computer Science or a related field, as well as experience in customer service and technical support. You should also have excellent communication and problem-solving skills, and be able to work independently and as part of a team.

About Us

We are a dynamic and innovative company based in East London. We offer a competitive salary and a range of benefits, including opportunities for career development and growth.



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