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E-Commerce Customer Advocate

1 week ago

Pretoria, Gauteng, South Africa Vida Shoes International Full time

**About Us:** Vida Shoes International is a leading manufacturer and marketer of quality branded footwear, serving customers worldwide since 1973. Our commitment to excellence drives us to deliver innovative products and exceptional customer experiences.

We are seeking a talented customer service representative to join our international customer service team, who shares our passion for delivering outstanding customer service and contributing to our company's growth and success.

Key Responsibilities:

  • Provide exceptional customer service, addressing customer inquiries and resolving complaints in a timely and professional manner.
  • Process customer returns and exchanges efficiently, maintaining accurate records and communicating with customers as needed.
  • Collaborate with brand management to address customer complaints and concerns, providing solutions that meet customer needs.
  • Stay up-to-date on product knowledge, ensuring accurate information is provided to customers.
  • Develop and maintain relationships with customers, promoting loyalty and retention.

Requirements:

  • High school diploma or equivalent required; Bachelor's degree preferred.
  • 2+ years of customer service experience in e-commerce.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficient in Microsoft Office Suite and Google Workspace.
  • Familiarity with Shopify and e-commerce platforms a plus.