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Agreements Support Administrator MMH250210-3

1 week ago

Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full time

Momentum Metropolitan Holdings Limited is a leading financial services provider, committed to wealth creation and preservation. We strive to deliver exceptional client service and fair treatment within the retail insurance, savings, and investment markets.

Role Overview

The Agreements Administrator plays a pivotal role in coordinating day-to-day operational activities, providing administrative support to ensure seamless functioning within the area of responsibility.

Key Responsibilities
  • Manage onboarding and offboarding processes for sales roles across distribution channels.
  • Coordinate and direct incoming queries and SLAs for the team, escalating as necessary.
  • Report on operational activities to inform operational efficiencies.
  • Assist in preparing regularly scheduled reports.
  • Reconcile and maintain supplier accounts and records.
  • Establish and maintain filing systems for document record-keeping and retrieval.
  • Create and enter information into relevant databases for accurate record-keeping.
  • Operate electronic mail systems and coordinate internal and external correspondence.
  • Transfer intermediary client books according to regulations.
Client Focus
  • Provide authoritative advice and guidance to clients and stakeholders.
  • Build and maintain relationships with clients and internal/external stakeholders.
  • Recommend improvements to client service and fair treatment.
  • Contribute to a culture that builds rewarding relationships and provides exceptional client service.
People Development
  • Create a positive work climate and culture to energize employees and maximize productivity.
  • Contribute to a culture that fosters continuous learning improvement and cohesiveness.
  • Identify personal growth needs and schedule interventions for ongoing development.
  • Effectively manage performance to achieve business objectives.
  • Contribute to innovation, change agility, and collaboration within the team.
Essential Competencies
  • Relating and Networking: Establish good relationships with customers and staff, building effective networks.
  • Planning and Organising: Set clear objectives, plan activities, and adapt to changing circumstances.
  • Coping with Pressures and Setbacks: Work productively in high-pressure environments and control emotions during difficult situations.
  • Achieving Personal Work Goals and Objectives: Accept and tackle demanding goals with enthusiasm.
  • Following Instructions and Procedures: Appropriately follow instructions without unnecessarily challenging authority.
  • Adhering to Principles and Values: Uphold ethics and values, demonstrating integrity.
  • Working with People: Demonstrate an interest in others, adapt to the team, and build team spirit.
  • Writing and Reporting: Write clearly, succinctly, and correctly, conveying ideas effectively.