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Academic Support Coordinator

1 week ago

East London, Eastern Cape, South Africa Global Banking School Full time
Key Responsibilities
  • Maintain comprehensive knowledge of support services available at GBS and partner organizations.
  • Guide students in accessing these services and those of our partners.
  • Triage student problems, offer immediate support, or refer as necessary.
  • Understand mitigating circumstances, deferral procedures, and academic regulations to advise students accordingly.
  • Provide basic academic support inside and outside the classroom.
  • Refer students to relevant support services based on their needs.
  • Navigate learning resources, including library and e-library resources.
  • Offer basic IT support and signpost students to IT helpdesks.
  • Identify and report common academic and IT issues that may benefit from a pre-emptive solution.
  • Monitor student attendance session by session.
  • Contact students missing one week of study and attempt to re-engage them.
  • Refer students missing two weeks or more, or with less than 50% attendance, to the Retention Team.
  • Collaborate with academics to contact students not submitting summative assessments and refer to the Retention Team as necessary.
  • Assist with communication with students using digital and in-person methods.
  • Contribute to the administration of surveys and collection of results for analysis.
  • Support Registry with induction/enrolment processes as required.