Senior Branch Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Senior Branch Operations Manager to join our team at Spinnaker Software. This is a fantastic opportunity for an individual who wants to take on a challenging role, drive business growth, and be part of a dynamic organization.
About the PositionThe Senior Branch Operations Manager will be responsible for overseeing the overall operations of the branch, providing leadership, guidance, and strategic oversight to ensure exceptional customer service, operational excellence, and achievement of business goals.
- Main Responsibilities:
- Installations and Support: Ensure smooth installations and provide timely support to clients.
- Cost Management: Manage the branch's annual budget and expenditure effectively.
- Debt Management: Oversee debt management and ensure timely repayments.
- Training and Development: Identify training needs of all branch personnel and develop strategies to enhance their skills.
- Sales Forecasting: Collaborate with the Sales and Marketing Manager to create an annual sales forecast.
- Relationship Building: Foster strong relationships with clients, colleagues, and other stakeholders.
To be successful in this role, you will need:
- Excellent Communication Skills: Good verbal and written communication skills in English (Afrikaans is also beneficial).
- Technical Knowledge: Sound knowledge of Spinnaker's Divisional roles and systems.
- Analytical Skills: Ability to analyze client business statistics and identify trends.
- Interpersonal Skills: Strong interpersonal relationship skills to build trust with clients and colleagues.
- Professionalism: Project a professional image and adhere to Spinnaker's values and ethos.
- Problem-Solving: Demonstrate analytical and problem-solving skills to resolve complex issues.
- Adaptability: Show adaptability and resilience in a fast-paced environment.
The salary for this position is approximately R550,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plan, and paid time off.
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