Technical Support Coordinator

5 days ago


Johannesburg, Gauteng, South Africa Ferva Business Partners Full time
{"Role Overview": "At Ferva Business Partners, we are seeking a highly skilled Technical Support Administrator to join our team. As the intermediary between the control room, support team, and technical support coordinator, you will play a crucial role in ensuring seamless communication and efficient support services.", "Key Responsibilities": {"Safety, Health, and Environment": "
  • Ensure compliance with our Health, Safety, and Environmental Policy.
  • Maintain a clean and organized work environment.
  • Report any safety concerns or equipment issues to your supervisor.
", "Customers": "
  • Provide exceptional customer service, addressing queries from management and clients via phone or email.
", "Business Processes": "
  • Respond to technical support desk calls regarding alarm concerns, maintenance, and repair issues.
  • Act as the first point of contact for updating the control room database from the support team.
  • Keep spreadsheets and daily administration up to date.
  • Ensure timely submission and review of daily reports for faults.
  • Maintain an accurate database of keyholders.
  • Commission and decommission panels as needed.
  • Accurately capture daily paperwork from technicians into the system.
  • Report any database issues to management promptly.
  • Assist with tasks assigned by management.
  • Keep filing up to date.
", "Shareholder Value": "
  • Contribute to the company's success by providing excellent support services, projecting a professional image to clients and employees.
", "Requirements": "
  • Grade 12 qualification.
  • Diploma/certificate in Information Technology.
  • Computer literacy.
  • Attention to detail.
  • Friendliness.
  • A professional demeanor.
  • Front-line etiquette is advantageous.
"}

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