Technical Support Coordinator
5 days ago
- Ensure compliance with our Health, Safety, and Environmental Policy.
- Maintain a clean and organized work environment.
- Report any safety concerns or equipment issues to your supervisor.
- Provide exceptional customer service, addressing queries from management and clients via phone or email.
- Respond to technical support desk calls regarding alarm concerns, maintenance, and repair issues.
- Act as the first point of contact for updating the control room database from the support team.
- Keep spreadsheets and daily administration up to date.
- Ensure timely submission and review of daily reports for faults.
- Maintain an accurate database of keyholders.
- Commission and decommission panels as needed.
- Accurately capture daily paperwork from technicians into the system.
- Report any database issues to management promptly.
- Assist with tasks assigned by management.
- Keep filing up to date.
- Contribute to the company's success by providing excellent support services, projecting a professional image to clients and employees.
- Grade 12 qualification.
- Diploma/certificate in Information Technology.
- Computer literacy.
- Attention to detail.
- Friendliness.
- A professional demeanor.
- Front-line etiquette is advantageous.
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