Support Desk Coordinator
2 months ago
Job Summary:
The Support Desk Coordinator will play a crucial role in ensuring seamless customer service and technical support for our clients. This position requires a highly organized and communicative individual who can effectively manage service tickets, prioritize tasks, and maintain a strong working relationship with technical staff.
Key Responsibilities:
- Coordinate and prioritize service tickets to ensure timely resolution and customer satisfaction.
- Provide regular status updates to customers to maintain transparency and trust.
- Escalate customer issues to appropriate technical staff and resolve incidents efficiently.
- Answer and evaluate incoming requests for technical assistance, prioritizing tasks based on urgency and importance.
- Maintain a positive working relationship with technical staff, ensuring effective collaboration and communication.
- Ensure tickets are closed within established Service Level Agreements (SLAs).
- Maintain accurate records of customer interactions and technical issues.
- Assist with customer queries and provide support as needed.
Requirements:
- Minimum 6 years' experience in the IT industry, with a focus on customer service and technical support.
- Proven experience in a support desk role, with a strong understanding of ticketing systems and technical processes.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and technical staff.
- Valid driver's license and reliable transportation.
Working at People Dimension:
We are a dynamic and customer-focused organization, committed to delivering exceptional service and support to our clients. As a Support Desk Coordinator, you will be part of a collaborative team that values innovation, teamwork, and customer satisfaction.
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