Support Desk Coordinator

2 months ago


Johannesburg, Gauteng, South Africa People Dimension Full time

Job Summary:

The Support Desk Coordinator will play a crucial role in ensuring seamless customer service and technical support for our clients. This position requires a highly organized and communicative individual who can effectively manage service tickets, prioritize tasks, and maintain a strong working relationship with technical staff.

Key Responsibilities:

  • Coordinate and prioritize service tickets to ensure timely resolution and customer satisfaction.
  • Provide regular status updates to customers to maintain transparency and trust.
  • Escalate customer issues to appropriate technical staff and resolve incidents efficiently.
  • Answer and evaluate incoming requests for technical assistance, prioritizing tasks based on urgency and importance.
  • Maintain a positive working relationship with technical staff, ensuring effective collaboration and communication.
  • Ensure tickets are closed within established Service Level Agreements (SLAs).
  • Maintain accurate records of customer interactions and technical issues.
  • Assist with customer queries and provide support as needed.

Requirements:

  • Minimum 6 years' experience in the IT industry, with a focus on customer service and technical support.
  • Proven experience in a support desk role, with a strong understanding of ticketing systems and technical processes.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and technical staff.
  • Valid driver's license and reliable transportation.

Working at People Dimension:

We are a dynamic and customer-focused organization, committed to delivering exceptional service and support to our clients. As a Support Desk Coordinator, you will be part of a collaborative team that values innovation, teamwork, and customer satisfaction.



  • Johannesburg, Gauteng, South Africa People Dimension Full time

    Job Summary:The Support Desk Coordinator plays a vital role in ensuring seamless customer service and technical support for our clients. This position requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively.Key Responsibilities:Receive and respond to customer inquiries via phone, email, and in-person...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Position OverviewWe are seeking a highly skilled and experienced Support Desk Coordinator to join our Operations Division. The primary role of this position is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff, and ensuring these tickets are resolved within the agreed...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Position OverviewWe are seeking a skilled and experienced Support Desk Coordinator to join our Operations Division. The primary role of this position is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff, and ensuring these tickets are resolved within the agreed service...


  • Johannesburg, Gauteng, South Africa People Dimension Full time

    The purpose of this role is to provide exceptional customer service and technical support to our clients.Key responsibilities include:Receiving and resolving customer inquiries and issues via phone, email, and in-person.Coordinating and prioritizing service tickets to ensure timely resolution.Providing continuous status updates to customers to ensure...


  • Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

    Job SummaryWe are seeking a highly organized and efficient Front Desk Coordinator to join our team at Oxyon People Solutions.Key ResponsibilitiesProcess and prepare various documents, including memos, correspondence, and travel vouchers.Provide administrative support by performing tasks such as proofreading, transcribing, and operating office...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Key Responsibilities:​Answering and directing telephone calls in a professional manner.​Providing exceptional customer service and addressing customer queries in a timely and efficient manner.​Managing data, records, and reports in various formats, ensuring accuracy and confidentiality.​Handling correspondence and communications in a professional and...


  • Johannesburg, Gauteng, South Africa Centre Recruit Consultants Full time

    Key Responsibilities:Manage front desk operations to ensure seamless guest experienceCoordinate with spa staff to maximize revenue and efficiencyProvide exceptional customer service and supportProcess guest reservations and paymentsMaintain accurate records and reportsRequirements:Minimum 2-3 years of experience in a hotel or spa environmentAbility to work...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Job Title: Support Desk Co-OrdinatorWe are seeking an experienced Support Desk Co-Ordinator to join our Operations Division, Division 4. The primary role is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff, and ensuring these tickets are resolved within the agreed...


  • Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time

    Job SummaryWe are seeking a highly skilled Service Desk Agent to join our team at Liham Consulting Pty (Ltd). As a key member of our IT support team, you will be responsible for providing exceptional technical support and troubleshooting services to our clients.Key ResponsibilitiesRespond to service requests and incidents reported via various channels,...


  • Johannesburg, Gauteng, South Africa Recruitment Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and professional Front Desk Receptionist to join our team at a dynamic publishing firm specializing in school textbooks.Key Responsibilities:Manage the front desk and provide administrative support to the team.Answer telephone calls and screen, route, and manage calls efficiently.Take...

  • Help Desk Manager

    1 month ago


    Johannesburg, Gauteng, South Africa People Dimension Full time

    Job SummaryWe are seeking a highly skilled and experienced Support Desk Coordinator to join our team at People Dimension. The successful candidate will be responsible for coordinating and prioritizing service tickets, managing them through to completion, and providing continuous status information to ensure customer satisfaction.Key...


  • Johannesburg, Gauteng, South Africa Forbtech Pty Ltd Full time

    Job SummaryWe are seeking a highly organized and professional Temporary Reception Operator to manage our front desk and provide exceptional customer service. The ideal candidate will be proficient in using Zoho CRM and Microsoft Office Suite, with the ability to handle various administrative tasks efficiently.Key ResponsibilitiesGreet visitors, clients, and...


  • Johannesburg, Gauteng, South Africa Forbtech Pty Ltd Full time

    Job SummaryWe are seeking a highly organized and professional Reception Operator to manage our front desk and provide exceptional customer service. As the first point of contact for our clients, visitors, and staff, you will be responsible for creating a positive and welcoming experience.Key ResponsibilitiesGreet visitors, clients, and staff in a friendly...


  • Johannesburg, Gauteng, South Africa Quick2Start Full time

    About the RoleWe are seeking a skilled Help Desk Support Specialist to join our team at Quick2Start. As a key member of our technical support team, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our clients' IT systems.Key ResponsibilitiesProvide timely and effective technical support to...


  • Johannesburg, Gauteng, South Africa People Dimension Full time

    The purpose of this role is to provide exceptional customer service and ensure seamless technical support to our clients.Key responsibilities include:Coordinating and prioritizing service tickets to ensure timely resolution.Providing continuous status updates to customers to maintain high satisfaction levels.Escalating complex issues to senior technicians...

  • Front Desk Coordinator

    2 months ago


    Johannesburg, Gauteng, South Africa Howden Group Holdings Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Receptionist. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring a seamless experience for our visitors.Key ResponsibilitiesProvide exceptional customer service, responding to queries...


  • Johannesburg, Gauteng, South Africa Isle of Man Government Full time

    About the RoleWe are seeking a skilled Service Desk Analyst to join our Customer Experience Team in Government Technology Services (GTS). As a Service Desk Analyst, you will be responsible for providing support to our customers for all IT-related issues.Key ResponsibilitiesAdvising and responding to customer enquiriesTroubleshooting basic IT issuesTriage...

  • Service Desk Manager

    1 month ago


    Johannesburg, Gauteng, South Africa IOCO Full time

    Job Title: Service Desk ManagerWe are seeking a highly skilled Service Desk Manager to lead our Application Support teams across multiple work streams. The ideal candidate will be a high-energy achiever, leader, and planner who can own the standard operating procedure model for the Service Desk.Key Responsibilities:Implement and manage change initiatives to...

  • Help Desk Technician

    1 month ago


    Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time

    Job Title: Service Desk AgentJob Summary:We are seeking a highly skilled and experienced Service Desk Agent to join our team at Liham Consulting Pty (Ltd). As a Service Desk Agent, you will be responsible for providing first-line technical support and troubleshooting for hardware, software, and network-related issues.Key Responsibilities:Respond to service...

  • Service Desk Manager

    3 weeks ago


    Johannesburg, Gauteng, South Africa IOCO Full time

    Service Desk ManagerWe are seeking a highly skilled Service Desk Manager to lead our Application Support teams in delivering exceptional service to our clients.The ideal candidate will have a proven track record of managing high-performing teams, implementing process improvements, and driving business growth.Key Responsibilities:Develop and implement service...