SharePoint Operations Manager

2 months ago

Sandton, South Africa Dimension Data Full time
About the Role

We are seeking a highly skilled SharePoint Operations Manager to join our team at Dimension Data. As a key member of our IT operations team, you will be responsible for ensuring the smooth day-to-day operations of our SharePoint environment.

Key Responsibilities
  • Manage daily operations within the Microsoft SharePoint line of business.
  • Oversee the management of relevant systems (SAGE, Azure DevOps, Service NOW, S4H, etc.) and processes within LOBs.
  • Build operational relationships between Dimension Data, Microsoft, cross LOB, finance department, and HR department.
  • Automate and streamline all operational processes.
  • Ensure a thorough understanding of the various Microsoft SharePoint application capabilities for pre-sales engagements, managed services engagements, and project delivery.
  • Implement and oversee the implementation of relevant SCRUM and SAFE methodologies within SCRUM teams.
  • Oversee contract management and monthly billing.
  • Take reasonable action to prevent operational and client escalations where possible.
  • Ability to handle and resolve operational and client escalations successfully.
  • Communicate effectively with the Sales, Pre-sales, and Finance teams regarding any operational changes.
  • Manage the operational team, including performance reviews and performance improvement activities.
  • Ensure teams perform within expected performance metrics, including meeting operational SLAs for clients, projects delivered as per agreements, etc.
  • Ability to play multiple roles as the situation demands, e.g., Operational Manager, Coach, SCRUM Master.
Requirements
  • Strong analytical and problem-solving abilities.
  • Clear and logical thinking.
  • Team player that is easy to work with and functions in any size team.
  • Demonstrates personal motivation and a positive attitude.
  • Uses initiative, shows determination, and commitment to delivery.
  • Copes under pressure.
  • Demonstrates resilience.
  • Facilitation skills.
  • Strong work ethic and drive for results.
  • Values quality and produces high-quality work at all times.
  • Good verbal and written communication skills, including an extensive vocabulary of general language and ICT terminology.
  • Reliable – ensures that if an assignment is allocated, it will be completed as agreed.
  • Willing to learn other platforms.
  • Demonstrates high ethics and adherence to Dimension Data values.
  • Self-motivated, with a keen passion to stay ahead of the trends.
  • Risk management/risk mitigation skills.
  • Strong analytical and problem-solving abilities.
  • Clear and logical thinking.
  • Strong financial acumen.
Requirements - Experience
  • Management/Team leader experience, about 2 to 3 years.
  • Financial management experience (project management finance management or similar).
  • Relevant IT industry experience.
  • Microsoft SharePoint experience (advantage).
Requirements - Qualifications
  • Matric.
  • Degree, SAFE Agile Certification, SharePoint Certifications.

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