SharePoint Operations Manager

1 month ago

Sandton, South Africa Dimension Data Full time
Job Title: SharePoint Operations Manager

As a SharePoint Operations Manager at Dimension Data, you will be responsible for the day-to-day operations of our SharePoint environment. Your primary goal will be to ensure that our systems are up and running at all times with minimal downtime. You will manage all aspects of the environment, including installation, configuration, and maintenance, to ensure optimal performance. Additionally, you will monitor any issues related to security or availability and take prompt action to address them.

Key Responsibilities:
  • Manage daily operations within the Microsoft SharePoint line of business.
  • Manage relevant systems (SAGE, Azure DevOps, Service NOW, S4H, etc.) and processes within LOBS.
  • Build operational relationships between Dimension Data, Microsoft, cross LOB, finance department, and HR department.
  • Automate and streamline all operational processes.
  • Understand Microsoft SharePoint application capabilities to a sufficient level for pre-sales engagements, managed services engagements, and project delivery.
  • Ensure relevant SCRUM and SAFE methodologies are implemented and thriving within SCRUM Teams.
  • Oversee contract management and monthly billing.
  • Take reasonable action to prevent operational and client escalations where possible.
  • Ability to handle and resolve operational and client escalations successfully.
  • Relevant communication to the Sales, Pre-sales, and Finance teams regarding any operational changes.
  • Able to effectively manage the operational team, including performance reviews or performance improvement activities.
  • Ensure teams perform within expected performance metrics, including meet operational SLAs for clients; projects delivered as per agreements; etc.
  • Ability to play multiple roles as the situation demands it, e.g., Operational Manager, Coach, SCRUM Master.
Requirements:
  • Strong analytical and problem-solving abilities.
  • Clear and logical thinking.
  • Team player that is easy to work with and functions in any size team.
  • Demonstrates personal motivation and a positive attitude.
  • Uses initiative, shows determination, and commitment to delivery.
  • Copes under pressure.
  • Demonstrates resilience.
  • Facilitation skills.
  • Strong work ethic and drive for results.
  • Values quality and produces high-quality work at all times.
  • Good verbal and written communication skills, including an extensive vocabulary of general language and ICT terminology.
  • Reliable – ensures that if an assignment is allocated, it will be completed as agreed.
  • Willing to learn other platforms.
  • Demonstrates high ethics and adherence to Dimension Data values.
  • Self-motivated, with a keen passion to stay ahead of the trends.
  • Risk management/risk mitigation skills.
Experience:
  • Management/Team leader experience, about 2 to 3 years.
  • Financial management experience (project management finance management or similar).
  • Relevant IT industry experience.
  • Microsoft SharePoint experience (advantage).
Qualifications:
  • Matric.
  • Degree, SAFE Agile Certification, SharePoint Certifications.

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