Commercial Lines Advisor
4 days ago
We are seeking an experienced Insurance Consultant to join our Commercial Contact Centre in Centurion. The successful candidate will work closely with our intermediary network, providing exceptional service and support to ensure the success of our business.
Main Accountabilities:
- Servicing broker requests, including enquiries.
- Providing telephonic/email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
- Dealing with general insurance and policy-specific enquiries.
- Issuing new policies, maintaining existing ones, renewals, and agricultural policy aspects.
- Resolving all insurance queries within required timelines and adhering to compliance standards.
- Client follow-ups when policies are cancelled to prevent loss and maintain relationships.
- Reassessing premiums according to updated asset valuations.
- Communicating expected turnaround times to clients and managing their expectations.
- Complying with underwriting criteria and regional regulations.
- Profiling clients with suitable products and underwriting criteria.
- Guiding brokers to ensure accurate coverage and product recommendations.
- Improving processes through suggested solutions.
- Covering for colleagues during absences or high-pressure periods.
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