Senior Sales Operations Manager

4 weeks ago

Port Elizabeth, Eastern Cape, South Africa West Coast Personnel Full time
Senior Sales Operations Manager

About the Role:

We are seeking a highly motivated and experienced Senior Sales Operations Manager to join our team at West Coast Personnel.

Job Description:

The successful candidate will be responsible for leading and motivating the sales team to achieve collective goals, while driving performance and delivering exceptional customer service.

Key Responsibilities:

  • Represent the company by selling products and providing outstanding sales services to customers.
  • Supervise daily operations within the shop, ensuring targets and KPIs are met.
  • Lead and motivate the Shop Consultants to achieve collective goals.
  • Generate and respond to sales leads, implement initiatives to boost sales.
  • Conduct proactive telephone marketing/sales calls (minimum 50 per day).
  • Manage email and telephonic inquiries, offering aftersales support.
  • Identify and engage potential customers, process orders and returns.
  • Assist with payment collections and support credit controllers.
  • Maintain stock levels and optimize product range with the Pick-Up Shop Manager & Shop Controller.
  • Oversee delivery, stock movement, and sales order completion.
  • Enhance the shopping experience through effective visual merchandising.
  • Ensure timely stock takes and make recommendations on surplus and slow-moving items.
  • Handle general shop maintenance and analyze sales reports.
  • Foster good working relationships with colleagues and coordinate customer events.
  • Address customer complaints and perform ad-hoc duties as required.

Requirements:

  • Matric or equivalent qualification.
  • Reside within Port Elizabeth or a 15-20km radius.
  • Excellent communication skills and fluency in English (additional South African languages are advantageous).
  • Sales-oriented, goal-driven, and self-motivated.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office (PowerPoint, Outlook, Word, Excel); SAP experience is a plus.
  • Quick learner with a high level of commitment and responsibility.
  • Minimum of 3-5 years in sales and/or customer service.
  • Reliable transport and clear disciplinary, criminal, and credit records.

Estimated Salary: R450,000 - R600,000 per annum, depending on experience. We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.

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