Senior Operations Manager

5 days ago


Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Full time
Job Title: Senior Operations Manager - Material Handling

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Staff Unlimited Recruitment.

About the Role

This is an exciting opportunity for a seasoned professional to lead our branch operations in Gqeberha, driving business growth and delivering exceptional results.

The successful candidate will be responsible for ensuring the achievement of branch performance imperatives across all business areas, setting targets, and allocating resources to achieve organisational alignment. A strong focus on customer satisfaction, effective supplier relationships, and adherence to administrative processes will be essential.

Duties and Responsibilities
  • Target Achievement: Ensure daily sales targets are met or exceeded, including rental, parts, and service revenue. React promptly to any issues identified.
  • Work in Progress Management: Continuously monitor ongoing tasks, accurate warranty claim processing, and claim fitness to ensure seamless delivery.
  • Branch Financial Management: Analyze branch financial performance, revenue, expenses, and implement cost-effective strategies to optimize results.
  • Effective Staff Management: Train, mentor, coach, and manage staff within the branch to drive high-performance outcomes.
  • Customer Relationship Management: Build and maintain strong relationships with key customers, partners, and address their concerns and inquiries promptly.
Requirements
  • Bachelor's Degree: Business Management, Operations Management, Supply Chain, or related technical qualification.
  • Financial Analysis: Proficiency in budget management and financial analysis is advantageous.
  • Industry Experience: At least 5 years of experience in material handling, sales, parts sales management, people management, and technical knowledge (forklift operations and maintenance).
Estimated Salary

R750,000 per annum, depending on experience.



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