Training Support Specialist
2 days ago
Job Summary:
We are seeking a highly skilled Training Support Consultant to join our team at Emporium. As a Training Support Consultant, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training to customers.
Key Responsibilities:
- Creating and managing training plans with customers
- Reporting on training progress of all customers that is in training
- Work directly with client to effectively coordinate each training project to completion.
- Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
- Provide system training to customers
- Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
- Assist with preparing data and uploading on to the system for new customers
Requirements:
- Training or consulting experience
- Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
- Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
- Excel proficiency intermediate
- Customer service / support experience will be advantageous
How to Apply:
To apply for this position, please send your MS Word format CV to jobs@emporium.co.za and use POS24081 in the subject line.
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