Training Support Specialist

2 days ago


Cape Town, Western Cape, South Africa Emporium Full time
Job Title: Training Support Consultant

Job Summary:
We are seeking a highly skilled Training Support Consultant to join our team at Emporium. As a Training Support Consultant, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training to customers.

Key Responsibilities:
  • Creating and managing training plans with customers
  • Reporting on training progress of all customers that is in training
  • Work directly with client to effectively coordinate each training project to completion.
  • Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
  • Provide system training to customers
  • Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
  • Assist with preparing data and uploading on to the system for new customers


Requirements:
  • Training or consulting experience
  • Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
  • Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
  • Excel proficiency intermediate
  • Customer service / support experience will be advantageous


How to Apply:
To apply for this position, please send your MS Word format CV to jobs@emporium.co.za and use POS24081 in the subject line.

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