Drones Support Specialist

1 month ago


Johannesburg, Gauteng, South Africa DroneDeploy Full time
About DroneDeploy

At DroneDeploy, we're shaping the future of reality capture. Our cutting-edge platform automates data collection using drones, robots, and 360 cameras, providing AI-powered analysis for construction, oil and gas, and renewable energy companies.

We thrive in a remote-first culture, driven by innovation and growth. Our team is dynamic, purpose-driven, and dedicated to delivering top-tier reality capture software. We cultivate an environment of opportunity, where flexible schedules, family-friendly benefits, and remote work options propel our team's journey.

We're seeking a Drones Support Specialist, who will be part of our Product Support team. This role requires expertise in drone flight and 3D data platforms, with a passion for helping people and working in a fast-paced, high-tech environment.

Responsibilities
  • Use troubleshooting skills to help customers resolve issues related to drone flights, ground-based imagery, and data processing
  • Rapidly and accurately resolve customer tickets via email, chat, and phone-based support
  • Improve processes and tools to help scale our global support team
  • Contribute to knowledge base documentation
  • Maintain and grow customer relationships through active listening, empathy, and de-escalation skills
  • Advocate for customers by collaborating with Engineering, Product Management, and UX teams
Requirements
  • Bachelor's degree or equivalent experience in Geographic Information Systems (GIS), Geomatics, Surveying, or Civil Engineering
  • Deep empathy and desire to help others
  • Strong troubleshooting and logical thinking skills
  • Excellent time management and prioritization skills
  • Able to recognize patterns indicating deeper technical issues
  • Excellent written and verbal communication skills
  • Curiosity and thirst for knowledge
Benefits

We offer a competitive salary of $80,000 per year, plus innovative company culture, drone pilot certification, flexible work schedules and locations, family paid leave, paid healthcare, professional development opportunities, wellbeing activities, flexible paid time off, commuter savings, and employee referral bonus.

DroneDeploy is an equal opportunity employer. All employees are responsible for protecting company and customer data by following information security policies and procedures.



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