IT Systems Administrator

2 weeks ago


Cape Town, Western Cape, South Africa vonq-organic Full time
Job Title: IT Systems Administrator

Job Summary:

The IT Systems Administrator is a key role in our organization, responsible for ensuring the continuous availability of IT services. This mid-level position requires a strong understanding of system requirements, installation, and monitoring of medium complexity systems.

Key Responsibilities:

  • Maintain topology and device maintenance, including naming, duplicates, model type, and removal.
  • Assist with store connection maintenance and creation, including ESM INC's for device maintenance.
  • Verify server infrastructure health, including backup schedules, and conduct NCM maintenance captures.
  • Ensure system integration, including CA Spectrum, CA Performance Manager, and CA NFA.
  • Maintain Service manager and perform OneClick user maintenance and User/SNMP maintenance.
  • Produce and supply ad-hoc device information on request.
  • Perform operational tasks to resolve incidents and requests in a timely manner.
  • Update tickets with resolution tasks performed.
  • Identify, investigate, and analyze issues and errors prior to or when they occur.
  • Provide second-level support and communicate with other teams and clients.
  • Execute changes with clear identification of risks and mitigation plans.
  • Escalate tickets to seek right focus from CoE and other teams.
  • Work with automation teams for effort optimization and automating routine tasks.
  • Identify problems and errors before they impact a client's service.
  • Lead and manage initial client escalation for operational issues.
  • Contribute to the change management process by logging all change requests.
  • Plan and execute approved maintenance activities.
  • Audit and analyze incident and request tickets for quality and recommends improvements.

Requirements:

  • 3-5 years' work experience in IT systems administration.
  • Experience using CA Spectrum Infrastructure Manager at an administrative level.
  • Working knowledge of networking in a corporate environment and familiarity with routers, switches, VLANs, SD-WAN, and Unix scripting.
  • Moderate level knowledge in ticketing tools, preferably Remedy.


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