Housekeeping Operations Manager

1 month ago


Somerset West, Western Cape, South Africa Vergenoegd Low Boutique Hotel Full time
Housekeeping Manager Job Description

Vergenoegd Low Boutique Hotel is seeking a highly skilled and experienced Housekeeping Manager to oversee the daily operations of our housekeeping department. The successful candidate will be responsible for ensuring that all areas of the hotel are maintained to the highest standards of cleanliness and order.

Key Responsibilities:
  • Oversee and manage the daily operations of the housekeeping department, ensuring seamless and exceptional guest experiences.
  • Ensure all guest rooms and public areas are cleaned to the highest standards, adhering to our hotel's quality standards.
  • Train, supervise, and motivate housekeeping staff to deliver exceptional service and maintain a positive work environment.
  • Conduct regular inspections of guest rooms and public areas to identify areas for improvement and implement corrective actions.
  • Manage inventory and order supplies as needed to maintain efficient operations.
  • Develop and implement housekeeping policies and procedures to ensure consistency and quality.
  • Handle guest complaints and requests promptly and professionally, ensuring a high level of customer satisfaction.
  • Collaborate with other departments to ensure seamless operations and guest satisfaction.
Requirements:
  • Relevant degree or diploma in Hospitality Management or related field preferred.
  • Proven experience as a Head of Housekeeping or similar role in a luxury hotel environment for a minimum of five years.
  • Strong leadership and team management skills, with the ability to motivate and inspire staff.
  • Excellent organizational and multitasking abilities, with a focus on attention to detail and a commitment to excellence.
  • Ability to work flexible hours, including weekends and holidays, to meet the needs of the hotel and its guests.

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