Senior SAP HCM Support Specialist

21 hours ago


Durban, KwaZulu-Natal, South Africa K5 Business Full time
Job Overview

K5 Business is seeking a highly skilled Senior SAP HCM Support Consultant to join our team. As a key member of our support team, you will be responsible for providing expert-level support to clients in the USA and Canada, focusing on Payroll, Positive and Negative Time management, Master Data, and Org Management modules.

Key Responsibilities
  • Client Support: Respond to client support tickets, investigate and resolve issues, document solutions, and ensure timely delivery.
  • Quality Assurance: Test solutions provided to ensure quality and accuracy.
  • Knowledge Transfer: Assist clients with knowledge transfer and documentation.
  • Reporting: Report on support and project progress to team leads and clients as required.
  • Technical Documentation: Prepare business process procedures, test scenarios, end-user documentation, and user manuals.
Requirements
  • SAP Experience: 5-10 years of SAP support experience in Payroll, Time management, Master Data, and Org Management modules.
  • USA and Canadian Payroll Support: 2 years of experience in USA and Canadian payroll support.
  • Implementation Experience: 1 full implementation experience in Payroll and/or Time Management modules.
  • Integration Experience: Knowledge of and experience with Integration to SAP SuccessFactors HCM.


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