Customer Service Team Supervisor
4 days ago
The Skills Mine is seeking an experienced Customer Service Team Supervisor to lead our team in delivering exceptional customer experiences. This role is responsible for ensuring that the team meets customer needs, understands customer requests, and delivers against those requests.
Responsibilities- Customer Experience: Ensure that the team attends to customers, understands what matters to them, and delivers against their requests.
- Ownership and Response Time: Ensure that the team takes ownership of every customer need and provides a speedy response or facilitates the completion of the customer request.
- Risk Management: Ensure that the team understands the risks associated with handling different customer requests and follows effective controls to minimize risk, including authentication of the customer to prevent disclosure of information to unauthorized persons.
- Complaint Resolution: Ensure that customer complaints are resolved effectively within prescribed timelines.
- Customer Escalations: Assist with customer escalations, complaints, and queries.
The ideal candidate will have at least 2 years of experience as a Team Leader/Supervisor in a bank call center, a matric certificate, and a relevant tertiary qualification preferably with a leadership component. They must be available to work from the office on rotational shifts through weekends and public holidays.
Estimated Salary RangeR200,000 - R250,000 per annum, depending on experience and qualifications.
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Heavy Machinery Field Service Supervisor
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Cleaning Services Supervisor
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Fleet Sales Team Lead
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Randburg Call Centre Supervisor
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Operations Supervisor
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Production Services Manager
3 weeks ago
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Equipment Sales and Service Manager
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Customer Service Specialist
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Daily Store Supervisor
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Workshop and Field Service Head
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Customer Service Manager
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Customer Service Operations Specialist
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Customer Service Leader
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Senior Service Manager
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Customer Service Coordinator
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Customer Service Coordinator
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Customer Service Ambassador
1 month ago
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Commercial Vehicle Supervisor Pretoria
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Packaging Shift Supervisor: Lead Production Team
8 hours ago
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