Operations Supervisor
4 days ago
Operations Supervisor Job Description:
Isilumko Staffing (JHB) is seeking an Operations Supervisor to oversee the day-to-day activities of our contact centre team. The successful candidate will be responsible for ensuring excellent customer service and experience.
Key Responsibilities:
- Supervise and manage a team of contact centre agents to ensure excellent customer service and experience
- Monitor and report on team performance, identifying areas for improvement
- Develop and implement processes to improve service levels and efficiency
- Conduct regular 1-on-1's and develop a culture where training and development are fundamental
Requirements:
We are looking for a candidate with a minimum of five years' working experience in a contact centre environment. You should have proven experience in managing a team of people and possess relevant tourism experience. A diploma or degree is an added advantage.
Technical Skills:
You should be proficient in Microsoft Office and possess excellent communication skills. Knowledge about US culture is desirable.
Salary:
R 250,000 - R 350,000 per annum, depending on experience.
Work Environment:
The successful candidate will be required to work in a dynamic and fast-paced contact centre environment. International travel may be required, and the candidate must be willing to work on public holidays and night shifts.
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