Hospitality Operations Assistant

1 week ago


George, Western Cape, South Africa Fancourt Full time
Fancourt Reservations Coordinator Job Description

We are seeking a highly motivated and organized Reservations Coordinator to join our team at Fancourt, South Africa's premier golfing, leisure, and lifestyle destination.

About the Role:

  • This role is responsible for coordinating reservations, inquiries, and customer interactions in a timely and efficient manner.
  • The ideal candidate will have excellent communication skills, a keen eye for detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

  1. Process reservations and inquiries accurately and efficiently.
  2. Ensure quotes, confirmations, and responses are provided within the agreed-upon turnaround time.
  3. Collate pro-forma invoices and follow up on prepayments as needed.
  4. Update reservations according to amendments and changes.
  5. Provide general administrative support to the Reservations Team.
  6. Load quotes onto CIMSO and maintain accurate records.
  7. Assist with rooming lists for groups and parties, ensuring seamless coordination.
  8. Maintain weekly function sheets to ensure accurate planning and execution.

Requirements:

  • A minimum of Grade 12 or equivalent qualification.
  • Demonstrated experience in reservations, sales, or customer service.
  • Excellent telephonic skills and a flair for upselling.
  • Knowledge of MS Office suite and ability to learn new systems quickly.
  • Ability to work flexibly, including overtime when required.
  • Prior golf knowledge is advantageous but not essential.

What We Offer:

  • A competitive salary range of R120,000 - R150,000 per annum, depending on experience.
  • An opportunity to work in a dynamic and supportive team environment.
  • A chance to develop your skills and career in the hospitality industry.
  • A generous benefits package, including access to Fancourt's amenities and services.

How to Apply:

If you are a motivated and organized individual looking to take your career to the next level, please submit your application online. We look forward to hearing from you.



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