Service Excellence Lead

Job Title: Customer Service Team LeadThis position is responsible for developing and implementing process changes to support customer service efforts.You will collaborate with internal teams to identify opportunities for growth and development, and develop processes to enhance client satisfaction.Main Responsibilities:Process Improvement: Develop and...

Job DescriptionWe are looking for an experienced Quality Assurance Analyst to join our IT Service Desk team.The ideal candidate will have a relevant National Diploma and ITIL certification, as well as 5 years of experience in a similar role.Evaluate IT service desk operations to ensure compliance with quality standards and ITIL best practices.Develop and...

Operations Excellence LeadWe're looking for an experienced operations professional to join our team as an Operations Excellence Lead. In this role, you'll be responsible for driving operational efficiency and excellence across our customer service operations.Key ResponsibilitiesYou'll lead the development and implementation of operational strategies to drive...

About the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key performance indicators.You'll be responsible for optimizing support processes, implementing best practices, and...

Job DescriptionThe Client Support Manager will be responsible for leading our customer support team in delivering top-tier service. This includes overseeing team performance, driving continuous improvement, and ensuring issues are resolved promptly.Key ResponsibilitiesOversee team performance and ensure excellent service levels.Drive continuous improvement...

We are ProDevelopment Group, a company dedicated to delivering exceptional service to our customers. As a Service Excellence Leader, you'll play a vital role in driving business success by leading our coffee shop team in Cape Town's southern suburbs.This is a dynamic and fast-paced environment that requires a motivated and experienced professional who can...

About Lead Generation GroupLead Generation Group is at the forefront of redefining the lead generation landscape. Our rapidly expanding company is seeking individuals who excel in high-stakes, high-reward sales environments. Specializing in connecting businesses with qualified leads, we are on a trajectory of impressive growth.Our MissionOur mission is to...

About the OpportunityWe are seeking a Customer Experience Leader to join our team in South Africa. This is an exciting opportunity to work with a leading utility company, helping to deliver exceptional customer experiences through quality assurance, coaching, and process improvement.The successful candidate will have a strong understanding of quality...

Job SummaryLead Generation Group is seeking a skilled Customer Support Liaison to join our team. As a key member of our support team, you will be dedicated to ensuring the satisfaction of our clients on a daily basis.Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any...

Job Title: Service Excellence AdvocateLocation: Cape Town, South AfricaJob Type: Full-timeDuration: Fixed-term contractAbout UsTTEC is a leading provider of customer experience solutions, helping businesses deliver exceptional customer experiences across multiple channels. We're committed to hiring talented individuals who share our passion for customer...

Job DescriptionThis role involves leading the customer service team to achieve business objectives.You will be responsible for developing and implementing process changes to drive business growth, and working closely with internal teams to identify opportunities for growth and development.Main Responsibilities:Process Development: Develop and implement...

We are looking for an experienced Operations Manager to join our team at WNS Global Services. As a key member of our management team, you will be responsible for driving operational excellence and ensuring that our customers receive the highest level of service.About the RoleThe Operations Manager will be responsible for:Leading a team of operations...

Client Satisfaction Lead - Job DescriptionWe are seeking an experienced Client Satisfaction Lead to join our team in Cape Town at Lead Generation Group.The successful candidate will play a critical role in managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Responsibilities:Manage and resolve escalated...

M&G Investments is seeking an Operational Excellence Lead to join their M&G Business Enablement Team. This individual will be responsible for leading the team in developing and implementing strategies to improve operational efficiency and effectiveness.BenefitsA competitive salary package.A comprehensive benefits program.Ongoing training and development...

Lead Generation SpecialistThis is an exciting opportunity to work with our Sales and Marketing Team as a Lead Generation Specialist at Lead Generation Group in Cape Town.You will play a crucial role in generating new business leads and contributing to the team's success.About the Job:We need someone who can develop and execute effective sales plans to drive...

Job OverviewAs the Head of Field Service Excellence, you will be responsible for leading the implementation and support of our POS solution nationwide.This role requires strong leadership skills, technical expertise, and a customer-centric approach to drive operational excellence.You will oversee the onboarding process, installation, and ongoing support for...

Bluecube Technology Solutions - An Ekco Company is seeking an exceptional leader to oversee and drive world-class performance from a service desk supporting a segment of the Ekco UK customer base and the out-of-hours service desk team, both based in our Cape Town office.About the RoleThis critical position will be responsible for leading a multi-functional...

Job Overview:The Lead Generation Group seeks a skilled professional to support our customer service efforts.In this role, you will be responsible for implementing process changes and collaborating with internal teams to drive business growth.Main Responsibilities:Process Change Management: Develop and implement processes to improve client satisfaction and...

Job Overview:We are seeking a highly motivated and experienced Service Excellence Professional to join our team at Clicks Group Limited. As a key member of our Contact Centre team, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.Key Responsibilities:Deliver outstanding customer service through various...

Job DescriptionWe are seeking an experienced Operations Quality Control Manager to join our team in NI Africa Region. The successful candidate will be responsible for the overall development, embedding, and management of operational control across the region.This role involves working closely with cross-functional teams to ensure effective implementation and...