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Support Services Coordinator

1 week ago

Cape Town, Western Cape, South Africa Lead Generation Group Full time
Job Summary

Lead Generation Group is seeking a skilled Customer Support Liaison to join our team. As a key member of our support team, you will be dedicated to ensuring the satisfaction of our clients on a daily basis.

Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.

We're looking for individuals who embody the following qualities:

  • Excellent Communication: Possess excellent written and verbal communication skills to interact with clients and internal stakeholders.

  • Proactive Approach: Take initiative and proactively identify opportunities to improve client satisfaction and retention.

  • Digital Marketing Knowledge: Having a good understanding of Ads and digital marketing is advantageous.

  • Problem Solver: Be adept at handling unhappy clients and finding mutually beneficial solutions.

  • Client-Focused: Successfully build and maintain relationships with our diverse range of clients.

  • Remote Work Excellence: Demonstrate exceptional communication skills as you'll be working remotely.

  • Language Proficiency: Excellent written and spoken English is a must.

  • Analytical Skills: Experience discussing and interpreting stats and numbers with clients.

Key Responsibilities:

  • Client Communication: Ensure timely and effective communication with clients regarding campaign progress and issues.

  • Campaign Analysis: Analyze data to identify areas for improvement and provide recommendations to enhance client campaigns.

  • Issue Resolution: Resolve client issues promptly and professionally.

  • Team Collaboration: Collaborate with internal stakeholders to ensure seamless delivery of client services.