Service Excellence Manager

About the RoleThe Service Excellence Manager will be responsible for developing and implementing quality assurance strategies that align with our business objectives. This includes overseeing the quality audit process, analysing data, and providing actionable insights to improve performance.

About the OpportunityWe are seeking a Customer Experience Leader to join our team in South Africa. This is an exciting opportunity to work with a leading utility company, helping to deliver exceptional customer experiences through quality assurance, coaching, and process improvement.The successful candidate will have a strong understanding of quality...

Customer Service OpportunityWe are seeking a highly motivated individual to join our customer service team as a Service Excellence Coordinator. In this role, you will be responsible for providing exceptional service and support to customers, ensuring that their needs are met and exceeded.Main Responsibilities:Handle customer inquiries and resolve issues in a...

Job Overview:We are seeking a highly motivated and experienced Service Excellence Professional to join our team at Clicks Group Limited. As a key member of our Contact Centre team, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.Key Responsibilities:Deliver outstanding customer service through various...

We're on a mission to create a world where every child has access to quality education. At Learning Lab Apps, we believe that education should be engaging, interactive, and accessible to everyone, regardless of their background or location.The JobAs a Customer Service Manager, you'll be responsible for leading our customer service team and ensuring that our...

We are ProDevelopment Group, a company dedicated to delivering exceptional service to our customers. As a Service Excellence Leader, you'll play a vital role in driving business success by leading our coffee shop team in Cape Town's southern suburbs.This is a dynamic and fast-paced environment that requires a motivated and experienced professional who can...

Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service to our clients while promoting their products and services.About UsAt Teleperformance, we pride ourselves on delivering exceptional customer...

Job Title: Service Excellence AdvocateLocation: Cape Town, South AfricaJob Type: Full-timeDuration: Fixed-term contractAbout UsTTEC is a leading provider of customer experience solutions, helping businesses deliver exceptional customer experiences across multiple channels. We're committed to hiring talented individuals who share our passion for customer...

We are seeking a skilled Service Excellence Specialist to support one of our utility clients in South Africa.This role plays a critical part in ensuring service excellence, process improvement, and customer satisfaction through quality assurance frameworks, coaching, data-driven insights, and cross-functional collaboration. Utilities industry experience is...

Bluecube Technology Solutions - An Ekco Company is seeking an exceptional leader to oversee and drive world-class performance from a service desk supporting a segment of the Ekco UK customer base and the out-of-hours service desk team, both based in our Cape Town office.About the RoleThis critical position will be responsible for leading a multi-functional...

At Callforce, we are committed to creating purposeful careers as we build the future of contact centre solutions.Job Description:We are seeking a highly skilled Customer Service Excellence Specialist to join our team. In this role, you will be responsible for the overall development and performance of an assigned incubation team through the facilitation of...

About TTECWe are a global company that makes customers happy by delivering amazing service and technology. Our goal is to create exceptional customer experiences that start with you.

Job DescriptionWe are looking for an experienced Quality Assurance Analyst to join our IT Service Desk team.The ideal candidate will have a relevant National Diploma and ITIL certification, as well as 5 years of experience in a similar role.Evaluate IT service desk operations to ensure compliance with quality standards and ITIL best practices.Develop and...

Job OverviewAs the Head of Field Service Excellence, you will be responsible for leading the implementation and support of our POS solution nationwide.This role requires strong leadership skills, technical expertise, and a customer-centric approach to drive operational excellence.You will oversee the onboarding process, installation, and ongoing support for...

Job TitleWe are seeking a talented Clinical Pharmacist to join our team at Business Capital Group. The successful candidate will be responsible for leading our pharmaceutical care services, developing and implementing pharmaceutical care plans, and collaborating with healthcare teams to provide high-quality patient care.About the PositionMain...

Job Description: Assistant Front Office ManagerAbout the JobThis exciting role offers a unique opportunity to lead front desk operations, providing exceptional guest experiences while fostering a culture of teamwork and respect. If you're passionate about hospitality and committed to excellence, this might be the perfect fit for you.Main...

Key ResponsibilitiesSupervise and coordinate daily operations of the Restaurant, Bar/s, Room Service, Conferencing, and FunctionsLead by example and promote a culture of excellence in customer serviceManage and motivate team members to achieve exceptional resultsDevelop and implement strategies to improve customer satisfaction and loyaltyThis role offers an...

About the OpportunityThe Amicorp Group is seeking an Operational Excellence Manager to lead the development and implementation of operational processes and procedures related to capital markets deals and transactions. This role will be responsible for ensuring operational efficiency and addressing client delivery matters related to capital markets.Main...

Job OverviewProfessional Career Services is seeking a seasoned Senior NPD Technologist to join our operational leadership team. As a key player, you will be responsible for driving business growth, improving processes, and enhancing customer satisfaction.Main Responsibilities:Drive Business Growth: Deliver contractual and commercial performance, manage costs...

International market leader in Premium brands is seeking to employ a CMM to join their ever growing teamDevelop, implement and analyze customized shopper marketing plans on different brands toward all wholesale, pharmacy, groceries and forecourts customers to meet the companys business goals and to reach each sell-in / sell-out target throughout the year.Key...