Scheduling Operations Coordinator

1 month ago


Cape Town, Western Cape, South Africa MRI Software Full time

We are seeking a skilled Scheduling Operations Coordinator to join our team at MRI Software in Western Cape, Cape Town. This role will be responsible for facilitating scheduling needs of the department, ensuring resources are allocated according to business requirements.

Responsibilities:
  • Compile new hire training calendars and schedule new hires to their learning plans
  • Partner with Certification Project Manager to coordinate training and assessment scheduling
  • Create and maintain weekly phone availability scheduling for multiple teams
  • Expand and refine existing scheduling tools
  • Ensure timely delivery of data to reporting departments

The ideal candidate will have 2-3 years of Customer Service experience in a contact center or software support role, or 1+ year of experience leading a Customer Service team in a contact center with a software support focus. Excellent communication and organizational skills are required, along with intermediate competency in Outlook, MS Teams, Excel, and Office 365.

Benefits include a competitive salary, estimated at R800,000 - R1,200,000 per annum based on industry standards and location, as well as opportunities for professional development and a flexible work environment. The company offers a comprehensive benefits package, including medical aid, personal pension plan, parental leave, and tuition reimbursement schemes.



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