Scheduling Operations Manager
1 week ago
**Operations Analyst Position Overview**
We are seeking a highly skilled and organized Scheduling Operations Manager to join our team at MRI Software.
About the Role:
- As a key member of our operations team, you will be responsible for facilitating scheduling needs across departments, ensuring resources are allocated efficiently.
- You will work closely with existing processes, manage multiple calendars, integrate with various departments, and create workable schedules.
Key Responsibilities:
- Compile new hire training calendars, scheduling learning plans and confirming instructor coverage.
- Partner with the Certification Project Manager to coordinate training and assessment scheduling.
- Create and maintain weekly phone availability scheduling for multiple teams, ensuring adequate coverage and cross-referencing with PTO and other calendars.
- Expand and refine existing scheduling tools to increase efficiency.
- Ensure timely delivery of data to reporting departments.
Requirements:
- Minimum 2-3 years of customer service experience in a contact center, preferably in a software support role or leadership position.
- Demonstrated ability to prioritize tasks under competing urgencies.
- Proactive and self-directed work style with excellent communication skills.
- Intermediate competency with Outlook, MS Teams, Excel, and Office 365.
What We Offer:
- A competitive estimated salary range: $65,000 - $85,000 per annum based on location and experience.
- Opportunities for professional growth and development within MRI Software.
- An exceptional company culture that values employee well-being and happiness.
- A comprehensive benefits package including medical aid scheme, personal pension plan, parental leave benefit, and more.
- The flexibility to work from anywhere in the world for two weeks each year.
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