Strategic Workforce Management Professional

{"Job SummaryWe are seeking a highly skilled and experienced Strategic Workforce Management Professional to join our team at EXL Service. This role will be responsible for leading workforce management initiatives and implementing process improvements to drive business excellence.Key Responsibilities- Develop and implement strategic workforce management plans...

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Job SummaryWe are seeking a skilled Workforce Manager to join our team at Mukuru. The ideal candidate will have experience in workforce management, data analytics, and contact center operations.Key ResponsibilitiesDefine and implement workforce management strategies to optimize productivity and efficiencyDevelop and maintain accurate forecasts of workload...

Here's a chance to dive into the action as a Workforce Manager in our top-notch **Contact Centre in Cape Town!** As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and...

Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department...

**About our client**: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. **About the role**: This is a senior leadership role responsible for overseeing the strategic management of the workforce across various departments and locations....

At WNS Global Services, we are seeking a seasoned Workforce Optimization Manager to spearhead our forecasting, planning, and resourcing efforts. If you have a proven track record of driving efficiency and reducing resource costs, this could be your dream job.About the RoleThis is an exciting opportunity to join our team as a Workforce Optimization Manager....

About this role:Job Summary:We are seeking an experienced Senior Workforce Manager to join our team at WNS Global Services. As a key member of our Contact Center Operations team, you will be responsible for forecasting, planning, and resourcing functions within our campaigns, as well as the management of a team of Planners, Schedulers, and Real Time...

We are seeking a seasoned Senior Workforce Development Lead to join our team at EXL Service. This role is ideal for an experienced professional with a strong background in workforce management and healthcare industry alignment.About the RoleAs a Senior Workforce Development Lead, you will be responsible for engaging with vertical/program/client-level teams...

URGENT: Workforce Manager Our client in the BPO Call Centre is currently looking for a Workforce Manager to join their team. **Requirements**: - 4 years minimum experience in Workforce Management - Dialer experience for outbound campaigns a must - Excellent skills in forecasting, scheduling and real-time time management a must - Strong organizational...

URGENT: Workforce Manager Our client in the BPO Call Centre is currently looking for a Workforce Manager to join their team. **Requirements**: - 4 years minimum experience in Workforce Management - Dialer experience for outbound campaigns a must - Excellent skills in forecasting, scheduling and real-time time management a must - Strong organizational...

**Listing reference**: woolw_000707**Listing status**: Online- **Position summary** **Industry**:FMCG & Supply Management - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you interested in a Workforce Management Specialist...

Job DescriptionThis WFM role is responsible for creating schedules based on forecast and actual trends.We are looking for a professional who can improve efficiencies and enhance utilization of resources.Support real-time teams to manage and achieve the SLAs.Key Responsibilities:Expert level understanding of Workforce management principles such as Erlang C...

Isilumko Staffing is urgently seeking a Workforce Manager to join their team.Key Responsibilities:Develop and implement workforce management strategies to optimize operational efficiency.Lead a team of workforce management professionals to ensure seamless delivery of services.Collaborate with cross-functional teams to align workforce management with business...

**Job Purpose**: Render transversal Strategic Workforce Planning Service in the Western Cape Province in line with DPSA Directive 2021, and supervise a team of employees. Be part of a strategic unit providing vital Workforce Planning services to 11 client departments, involving advanced trend analysis, 5-year Workforce Plans, complex data coordination,...

Job SummaryWe are seeking a highly skilled and experienced Workforce Management Lead to join our team at WNS Global Services. The successful candidate will be responsible for managing and optimizing our workforce to ensure seamless delivery of services to our clients.Key ResponsibilitiesDevelop and implement effective workforce management strategies to meet...

We’re looking for a skilled **Workforce Management Analyst** to establish and lead our workforce management function within the Customer Operations team. **Who we are**: Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business...

Our client in the BPO sector is urgently looking for Workforce Manager:  RequirementsCandidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to...

Workforce Manager Job DescriptionAbout the Role:We are seeking a highly skilled Workforce Manager to join our team at Mukuru. As a Workforce Manager, you will be responsible for optimizing workforce productivity and efficiency in our Contact Centre.Key Responsibilities:Develop and implement workforce management strategies to improve productivity and...

We’re looking for a skilled Workforce Management Analyst to establish and lead our workforce management function within the Customer Operations team. Who we are Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business needs,...