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Technical Support Specialist
2 months ago
Job Title: Support System Administrator
Job SummaryTalentCru is seeking a highly skilled Support System Administrator to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our networked software and hardware systems.
Main Responsibilities
- Maintain and support networked software and hardware systems to ensure optimal performance and availability.
- Monitor and troubleshoot system issues, applying structured problem-solving procedures to resolve problems efficiently.
- Collaborate with network staff to ensure smooth and reliable operation of software and systems.
- Perform administration, remedial, and preventive maintenance activities, following procedures and checklists, and logging actions taken in the logbook.
- Document system configuration, mapping, processes, and service records.
- Coordinate and perform in-depth tests for system modifications and monitor system performance, preparing and delivering system performance statistics and reports.
Requirements
- 2+ years' experience in a similar technical support role.
- IT Infrastructure: OS (Windows, Linux), virtual environments (VMware or other), N+
- Knowledge of client support management tools (CRM, etc.), troubleshooting and debugging of live applications, and basic networking skills (e.g., TCP/IP, HTTP or any encryption method/protocol).
- Ability to communicate ideas in both technical and user-friendly language.
- Excellent understanding of the organization's goals and objectives.
- English, both written and oral.
