Senior Operations Manager

1 month ago


Centurion, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Key Responsibilities

Operations Management

  • Develop and implement operational strategy and operating model to drive business growth.
  • Design, implement, and review operational policies and procedures to ensure efficiency and compliance.
  • Manage data collection for metrics to achieve productivity targets and deliver excellent customer service.
  • Partner with cross-functional teams to enhance proprietary tools and systems.
  • Conduct budget reviews and report cost plans to upper management.
  • Ensure compliance with industry regulations and internal policies.
  • Improve systems, processes, and best practices to optimize business operations.
  • Manage day-to-day operations and operations team to ensure seamless execution.
  • Perform quality assurance controls and monitor production KPIs.
  • Develop ways to increase customer service quality and satisfaction.
  • Analyse data for process improvement and cost savings.
  • Optimise workflows and report on operational efficiency.
  • Stay updated on industry trends and implement new technologies.

Business Development and Customer Relations

  • Stay informed about industry practices and trends to drive business growth.
  • Develop service models with internal teams to meet client needs and drive customer satisfaction.
  • Prospect and convert potential clients into business opportunities.
  • Attend industry events to gather market intelligence and stay ahead of the competition.
  • Build and maintain business relationships to drive revenue growth.
  • Identify and explore new business opportunities to drive business expansion.

Performance Planning and Monitoring

  • Lead in corporate strategy and annual performance planning to drive business growth.
  • Evaluate organisational effectiveness and propose improvement strategies.
  • Provide inputs for performance-related reports to inform business decisions.
  • Analyse performance information and indicators to drive business improvement.

Registration, Information Management, and Risk Management

  • Develop and implement CRM strategy and policy to drive customer satisfaction.
  • Oversee customer retention strategy and CRM system optimisation to drive business growth.
  • Enhance CRM system for customer and organisational benefit.
  • Monitor regulatory compliance for records and document management.
  • Develop and maintain system usage procedures and best practices.
  • Develop organisational risk management plan to mitigate business risks.
  • Draft and present management reports to EXCO and Risk Management Committee.


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