Senior Operations Manager: Automotive Leader
3 weeks ago
About the Role
This is a highly demanding senior leadership position, responsible for leading the Inbound Service, Sales and Retentions Department at WNS Global Services.
The ideal candidate will have a proven track record of success in managing high-performing teams, delivering exceptional results, and driving business growth.
- Lead the Inbound Service, Sales and Retentions Department to achieve business objectives.
- Develop and implement strategies to improve team performance, productivity, and customer satisfaction.
- Collaborate with cross-functional teams to drive business growth and improvement initiatives.
- Develop and manage budgets, forecasts, and performance metrics to ensure optimal resource allocation.
About the Candidate
We are seeking an experienced and results-driven leader with a strong background in contact center management, sales, and customer service.
The ideal candidate will possess excellent leadership, communication, and interpersonal skills, with the ability to motivate and develop high-performing teams.
- Minimum 5 years' experience in a large BPO contact center, with at least 3 years' experience in operations service, sales, and/or retentions as a Senior Manager.
- Proven ability to manage a high-performing environment in both inbound and outbound contact centers.
- Excellent knowledge of contact center technology, with advanced computer literacy (MS Office) and strong analytical skills.
What We Offer
WNS Global Services offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
We are an equal opportunities employer and welcome applications from diverse candidates.
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Centurion, Gauteng, South Africa WNS Global Services Full timeJob Title: Senior Operations Manager: Automotive Industry ExpertWNS Global Services is seeking a highly experienced Senior Operations Manager to lead our Automotive Inbound Service, Sales and Retentions Department. As a key member of our leadership team, you will be responsible for creating and instilling a service, sales and retentions culture in a...
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