Senior Operations Manager: Automotive Leader

3 weeks ago


Centurion, Gauteng, South Africa WNS Global Services Full time

About the Role

This is a highly demanding senior leadership position, responsible for leading the Inbound Service, Sales and Retentions Department at WNS Global Services.

The ideal candidate will have a proven track record of success in managing high-performing teams, delivering exceptional results, and driving business growth.

  • Lead the Inbound Service, Sales and Retentions Department to achieve business objectives.
  • Develop and implement strategies to improve team performance, productivity, and customer satisfaction.
  • Collaborate with cross-functional teams to drive business growth and improvement initiatives.
  • Develop and manage budgets, forecasts, and performance metrics to ensure optimal resource allocation.

About the Candidate

We are seeking an experienced and results-driven leader with a strong background in contact center management, sales, and customer service.

The ideal candidate will possess excellent leadership, communication, and interpersonal skills, with the ability to motivate and develop high-performing teams.

  • Minimum 5 years' experience in a large BPO contact center, with at least 3 years' experience in operations service, sales, and/or retentions as a Senior Manager.
  • Proven ability to manage a high-performing environment in both inbound and outbound contact centers.
  • Excellent knowledge of contact center technology, with advanced computer literacy (MS Office) and strong analytical skills.

What We Offer

WNS Global Services offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates.



  • Centurion, Gauteng, South Africa WNS Global Services Full time

    Job Title: Senior Operations Manager: Automotive Industry ExpertWNS Global Services is seeking a highly experienced Senior Operations Manager to lead our Automotive Inbound Service, Sales and Retentions Department. As a key member of our leadership team, you will be responsible for creating and instilling a service, sales and retentions culture in a...


  • Centurion, Gauteng, South Africa Gap Consulting Full time

    We are seeking a skilled Senior Financial Analyst for Automotive Industry.Key Responsibilities:• Minimum of 3 to 5 years of Financial experience in the Automotive Industry.• National Diploma or Bachelor's Degree in Finance, Accounting, Business Management, or relevant Tertiary Qualification.• Strong working knowledge of Automotive Parts and...


  • Centurion, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking an experienced Senior Operations Manager to lead our business operations and drive strategic growth. This is a challenging role that requires strong leadership skills, excellent analytical abilities, and the ability to develop and implement effective operational strategies.About the RoleThe successful candidate will be responsible for...


  • Centurion, Gauteng, South Africa E&D Recruiters Full time

    Senior Automotive Controls Software EngineerWe are seeking a highly skilled Senior Automotive Controls Software Engineer to join our team at E&D Recruiters. As a key member of our engineering team, you will be responsible for designing and developing software for vehicle control units, high-power DC charge controllers, and other related systems.Key...


  • Centurion, Gauteng, South Africa Network Recruitment Full time

    Company Overview">We are a regional organization in South Africa, representing agricultural unions and farmers' associations across Southern Africa. Our mission is to promote agriculture as a driver of economic growth by advocating for policies, building capacity, and fostering collaboration among members.About the Role">This is an exciting opportunity to...

  • Senior Finance Leader

    2 weeks ago


    Centurion, Gauteng, South Africa Network Recruitment Full time

    Job Title: Senior Finance Leader - GautengWe are seeking a highly skilled Senior Finance Leader to join our team in Gauteng. The ideal candidate will have strong leadership skills, excellent financial planning and control abilities, and a proven track record of success.About the RoleThis is an exceptional opportunity for a finance professional looking to...


  • Centurion, Gauteng, South Africa Staff Solutions Recruitment Full time

    About the RoleWe are seeking a highly skilled Automotive Technical Operations Specialist to join our team at Staff Solutions Recruitment. As an expert in technical services, you will be responsible for providing on-site technical assessments and escalated vehicle repairs.Key ResponsibilitiesTechnical Assessments: Travel to local dealers and Sub-Saharan...


  • Centurion, Gauteng, South Africa Pro-Match Recruitment Full time

    Pro-Match Recruitment is a leading recruitment agency in Gauteng, specializing in placing top talent in property and facilities management roles.We are seeking a highly experienced Senior Financial Leader to join our client's team in Centurion. As a key member of the leadership team, you will be responsible for driving financial growth, ensuring regulatory...


  • Centurion, Gauteng, South Africa E&D Recruiters Full time

    About the Role:We are seeking a highly skilled Senior Mechanical Engineer to join our team at E&D Recruiters. The successful candidate will have a strong background in Automotive Industry and experience in manufacturing processes and production line dynamics.Key Responsibilities:Transitioning engineering designs and data into productionManaging industrial...


  • Centurion, Gauteng, South Africa E&D Recruiters Full time

    Job Summary:As a Senior Software Engineering Lead for Automotive Electronics, you will be responsible for the development, verification, and maintenance of software for automotive products. This role requires a strong background in embedded development, RTOS, and microprocessor designs. Additionally, proficiency in MATLAB/Simulink and knowledge of J1939 CAN...


  • Centurion, Gauteng, South Africa WNS Global Services Full time

    Job Title: Retail Operations Team LeaderWNS Global Services is seeking a highly skilled and experienced Retail Operations Team Leader to join our team. As a key member of our operations team, you will be responsible for managing the performance of our retail operations and support team to deliver outstanding customer experiences.Main Responsibilities:Manage...


  • Centurion, Gauteng, South Africa Telebest Full time

    Transform Facilities Management with TelebestTelebest is seeking an experienced Strategic Facilities Management Leader to drive excellence in facilities management. As a key member of our team, you will develop and implement comprehensive facilities management strategies, ensuring strategic and critical facilities meet both business and contractual needs.Key...


  • Centurion, Gauteng, South Africa Dante Personnel Full time

    Key Responsibilities:As a Senior Solar Project Leader at Dante Personnel, you will be responsible for managing large-scale solar projects from conception to completion. This includes leading project teams, developing project plans, and ensuring timely delivery. Your expertise in the solar industry and electrical trade test qualification will be invaluable in...


  • Centurion, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time

    Job Title: Senior Automotive Technician SpecialistAbout the Role:We are seeking an experienced and skilled Diagnostic Vehicle Technician to join our team at Sydsen Group (Pty) Ltd in Centurion, Gauteng. Key Responsibilities:Diagnose and repair complex vehicle issues using cutting-edge tools and technologies.Maintain a high level of technical expertise...


  • Centurion, Gauteng, South Africa E&D Recruiters Full time

    Job Title: Senior Mechanical Design LeaderAre you a seasoned mechanical engineer with a passion for leading design teams? Do you have a strong background in mechanical design and a desire to guide and mentor others?We are seeking a Senior Mechanical Design Leader to join our team at E&D Recruiters. In this role, you will be responsible for leading a team of...


  • Centurion, Gauteng, South Africa E&D Recruiters Full time

    Job Title: Senior Automotive Controls Software SpecialistWe are seeking a highly skilled and experienced Senior Automotive Controls Software Specialist to join our team at E&D Recruiters. This is an exciting opportunity for a seasoned software engineer with a passion for vehicle control systems to take on a challenging role that will leverage their expertise...


  • Centurion, Gauteng, South Africa Network Contracting Full time

    Network Contracting is seeking a seasoned professional to fill the role of Senior Territory Business Development Manager. The ideal candidate will have extensive experience in the retail automotive industry, preferably in an OE field role such as a Zone Manager. This position requires a strong understanding of dealer sales operations, systems, and...


  • Centurion, Gauteng, South Africa E&D Recruiters Full time

    We are seeking a highly skilled Senior Automotive Controls Software Engineer to join our team at E&D Recruiters.Job Summary:We are looking for a skilled Software Systems Specialist to design and develop software for vehicle control units, high power DC charge controllers, and perform compatible software development.Responsibilities:Design and develop vehicle...


  • Centurion, Gauteng, South Africa Isilumko Staffing Full time

    Senior Operations Manager Job DescriptionIsilumko Staffing is seeking an experienced Senior Operations Manager to join our team in Pretoria. As a key member of our operations team, you will be responsible for leading the development and implementation of business strategies to drive growth and improve operational efficiency.Key Responsibilities:Develop and...


  • Centurion, Gauteng, South Africa AECOM Full time

    Job Title: Senior Quantity SurveyorJob Summary:We are seeking a highly experienced Senior Quantity Surveyor to join our team as a Project Leader. As a key member of our cost management team, you will be responsible for leading and delivering all aspects of cost management from project inception to completion.Key Responsibilities:Act as project leader and...