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IT Infrastructure Specialist

2 weeks ago

Randburg, Gauteng, South Africa iOCO Full time
About the Role

iOCO Infrastructure Services is seeking a skilled Field Support Engineer to join our team. As a Field Support Engineer, you will provide on-site technical support, troubleshoot hardware and software issues, and ensure seamless IT operations.

  • Repair, troubleshoot, and install hardware and software of new faulty laptops and desktops.
  • Install, support, and troubleshoot Windows OS and 3rd party applications.
  • Manage open tickets within the agreed Service Level Agreement (SLA).
  • Achieve efficiency targets.
  • Provide mobility support, workshop, and field support engineer services.
About You

We are looking for an individual with 2-5 years of experience in service delivery, desktop support, network support, and Active Directory. Experience in mobile device support is also essential.

  • Grade 12 qualification.
  • Certificate in CompTIA A+/N+ International or equivalent.
  • Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Desktop Support Technician (MCDST).
  • Excellent soft skills.
Benefits

This is a contract position located in Sandton. The work environment is office-based, and physical demands include sitting at a desk. A valid driver's license and own transport are required for travel purposes.