Cloud Infrastructure Specialist

5 days ago

Randburg, Gauteng, South Africa Logicalis Group (DE) Full time

The Logicalis Group (DE) seeks a skilled Cloud Infrastructure Specialist to join its team in Johannesburg.

This role involves day-to-day support of customer network and server environments, performing project-related duties regarding new deployments or development requirements, troubleshooting technical faults, and providing satisfactory fixes to customers.

The ideal candidate will have experience with VMware vSphere, Microsoft O365 Administration, Microsoft Server OS administration and troubleshooting, Microsoft Hyper-V, and server hardware support such as Dell, HP, IBM.

Additional skills and attributes include a structured and organized approach to complex problem determination and solving, ability to work in a busy and pressurized environment, and excellent communication skills.

Responsibilities:

  • Day-to-day support of our customer's network and server environments
  • Perform project related duties regarding new deployments or development requirements
  • Troubleshooting technical faults and providing satisfactory fixes to the customer
  • Regularly updating customers on progress of faults by telephone and email
  • Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests
  • Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required
  • Providing day to day administration for managed service customers
  • Providing input to customer facing Technical Incident Reports
  • Capturing repeat faults and undertaking root cause analysis
  • Proactive identification of fault trends
  • Maintaining and updating customer technical documentation
  • Constant knowledge capture and sharing
  • Stay up to date and accredited within the current technologies
  • Work with the other departments to understand and share technical strategy
  • Work as part of the on-call rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours
  • Attend the Change Advisory Board for customer change requests
  • Attend meetings and working parties to represent Operations where necessary
  • Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site
  • Attend customer sites for onsite project and support related activities
  • Helping to identify gaps in existing technical documentation, knowledge and skills
  • Creating and maintaining of technical customer documentation
  • Providing input to customer facing Technical Incident Report
  • Undertake technical audits for key customers where issues have been identified

Requirements:

Qualifications:

A graduate or qualified by experience with ideal certifications such as Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 and MS-101), VMware VCP – VCP-DCV 6.x, 7.x, 8.x, Commvault Certified Professional, and ITIL Foundation.

Experience:

VMware vSphere, Microsoft O365 Administration, Microsoft Server OS administration and troubleshooting, Microsoft Hyper-V, server hardware support such as Dell, HP, IBM, storage system support, experience of administering/troubleshooting Linux, scripting knowledge. PowerShell, power Cli, Veeam Backup, Commvault (Metallic in particular).

Additionalskills/Attributes:

  • A structured and organised approach to complex problem determination and solving
  • Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes
  • The ability to communicate, both verbal and written, in a clear and professional manner
  • A detailed and accurate approach to undertaking all duties
  • A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels
  • Client focussed and with customer care / services mind-set
  • Professional & diligent team player but able to work independently and be self-motivated
  • Enthusiastic, energetic, and confident
  • Light motor vehicle driving licence (Code B) and own reliable transport

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