Infrastructure Support Specialist

4 days ago


Randburg, Gauteng, South Africa Cyberlogic Full time
Job Description:

We are seeking an experienced Cybersecurity and Network Support Professional to join our team at Cyberlogic. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients on various IT infrastructure-related issues.

Key Responsibilities:
  • Respond to and resolve technical support requests from clients in a timely and professional manner.
  • Collaborate with the Infrastructure Technical Leader to investigate and identify root causes of recurring problems and implement permanent solutions.
  • Manage and resolve incidents by adhering to established incident management processes, ensuring timely resolution and minimizing the impact on customer operations.

Your Skills and Qualifications:

  • Intermediate knowledge and experience with supporting Dell PowerEdge servers including the Windows Server operating system.
  • Intermediate knowledge and experience with network services, including Active Directory, DNS, DHCP, and RADIUS.
  • Fortinet Certified Fundamentals (FCF) in Cybersecurity certification or equivalent industry experience.


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