IT Infrastructure Support Specialist

3 days ago


Randburg, Gauteng, South Africa JustTheJob Full time

At JustTheJob, we're looking for a skilled IT Infrastructure Support Specialist to join our team. As a key member of our technical staff, you will be responsible for the smooth operation of our customer's workstation environment.

About the Role

This is a challenging role that requires strong technical skills, excellent communication abilities, and a customer-focused approach. You will work closely with our customers to resolve technical issues, perform routine maintenance tasks, and implement changes as required.

Main Responsibilities
  • Provide day-to-day support for our customer's server environments.
  • Perform project-related duties regarding new deployments or development requirements.
  • Troubleshoot technical faults and provide satisfactory fixes to our customers.
  • Regularly update our customers on the progress of faults via telephone and email.
  • Regularly update our ticketing system with quality notes detailing progress and actions completed on open incidents, problems, and change requests.

In addition to these core responsibilities, you will also contribute to the development of our technical documentation, maintain our knowledge base, and participate in training and development activities to enhance your skills and knowledge.

Requirements
  • 2+ years of experience configuring, troubleshooting, and administering Microsoft Windows workstation environments.
  • Experience with Microsoft Azure and Office applications.
  • Knowledge of antivirus solutions and computer hardware (Dell, IBM, HP).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize multiple tasks effectively.


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