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Service Excellence Manager

1 week ago

Cape Town, Western Cape, South Africa OneDayOnly Offers (Pty) Ltd. Full time
About us

OneDayOnly Offers (Pty) Ltd. is a trailblazing daily deals platform that's taken South Africa by storm. We're passionate about bringing the best deals to our customers, making their shopping experience exciting and hassle-free. With over a million potential shoppers on our radar, we've created a competitive edge that sets us apart from the rest.

Our commitment to excellence drives us to continuously improve our processes, innovate, and push boundaries. At OneDayOnly, we believe in empowering our employees to excel in their roles and make a real difference in the lives of our customers.

About you

We're seeking a talented individual to join our customer service team as an Assistant Customer Service Manager. In this role, you'll work closely with the Head of Customer Service to oversee department operations, ensuring high standards of customer satisfaction and efficiency.

Your primary responsibility will be to drive process improvements, support team growth, and ensure the smooth running of daily operations in a metrics-driven environment. You'll also play a key role in fostering a positive team culture by motivating employees and addressing challenges proactively.

Key Responsibilities:Operational Excellence:
  • Help implement and refine processes to improve efficiency and service quality.
  • Monitor team performance metrics, identify trends, and drive improvements.
  • Work closely with other departments to ensure seamless customer experiences.
  • Assist with scheduling, workflow delegation, and workload management.
  • Ensure adherence to company policies, customer service standards, and best practices.