Data Driven Dialler Operations Specialist

4 days ago


Cape Town, Western Cape, South Africa CallForce Full time
Key Responsibilities

We are seeking a motivated and dedicated professional to join our night shift team in Cape Town.

As a Data Driven Dialler Operations Specialist, you will be responsible for:

  • Campaign Performance Optimization: Manage and maintain the dialler to maximize campaign performance.
  • Collaboration and Reporting: Collaborate and report to the operations manager to ensure optimal campaign execution.
  • Calling List Management: Maintain and optimize calling lists, ensuring efficiency and compliance.
  • Dialler Performance Monitoring: Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives.
  • Reporting and Analytics: Generate daily, weekly, and monthly reports using Dialler specific Data.
  • Troubleshooting: Assist in troubleshooting and resolving any dialer-related issues.
Qualifications and Requirements

To succeed as a Data Driven Dialler Operations Specialist, you should have:

  • Contact Centre Experience: Previous experience working in a contact centre environment.
  • IT/Dialer Systems Knowledge: Knowledge of IT/Dialer systems.
  • Night Shift Availability: Willingness and ability to work night shifts (4pm – 4am) – maybe be adjusted.
  • Microsoft Excel Skills: Intermediate to expert proficiency in Microsoft Excel.
  • Microsoft Suite Proficiency: Proficient in Microsoft Suite.
  • Power BI and SQL Skills: Experience with Power BI, SQL (Preferable).
  • Analytical and Communication Skills: Strong analytical skills and ability to read data. Exceptional communication and teamwork skills.


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