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Store Operations Manager

1 month ago

Johannesburg, Gauteng, South Africa Lumina Personnel Full time
Job Title: Floor Manager

Location: Kempton Park (On-Site)

Type of Employment: Full-Time

Salary: Market-related

Job Summary:

We are seeking a highly skilled and experienced Floor Manager to join our team at Lumina Personnel. As a key member of our retail team, you will be responsible for overseeing daily store operations, managing staff, and ensuring exceptional customer service.

Key Responsibilities:

  • Supervise and coordinate daily store operations to ensure a clean, organized, and well-maintained environment.
  • Manage and support staff, providing training, scheduling, and performance feedback to ensure high levels of productivity and customer satisfaction.
  • Ensure effective inventory management, including ordering, stocking, and merchandising products to meet customer demands.
  • Monitor sales performance, implement promotions, and support marketing initiatives to drive business growth.
  • Enforce compliance with health and safety regulations, as well as store policies, to maintain a safe and secure work environment.
  • Handle cash management, including opening and closing procedures, and cash reconciliations to ensure accurate financial records.
  • Generate and analyze reports on sales, inventory, and employee performance to inform business decisions.

Requirements:

  • Proven experience in a retail environment, preferably as a Floor Manager.
  • Strong organizational and multitasking abilities, with excellent communication and interpersonal skills.
  • Customer-centric mindset and ability to resolve issues effectively, with a focus on delivering exceptional customer service.
  • Proficiency in using point-of-sale systems and inventory management software to streamline operations.
  • Ability to work flexible hours, including evenings, weekends, and holidays, to meet business needs.
  • Strong problem-solving skills and attention to detail, with a focus on maintaining high standards of quality and service.