Store Operations Manager Cape Town
4 days ago
We are seeking a highly motivated and experienced Store Operations Manager to oversee the daily operations of our stores in Cape Town and KZN. This is a fantastic opportunity for someone who thrives in a fast-paced retail environment and has a passion for delivering exceptional customer experiences.
Responsibilities- Evaluate and promote better services to customers at all times, ensuring a positive shopping experience across all stores.
- Control and monitor store fixtures, maintaining a visually appealing and organized store environment.
- Monitor stores monthly sales and growth, identifying trends and areas for improvement.
- Implement strategic initiatives as required by the Retail Manager, driving business growth and success.
- Ensure that all planned products are ordered and displayed in all Cape Town stores, meeting customer demands and expectations.
- Responsible for ordering and execution of all seasonal and everyday stock, maintaining optimal inventory levels.
- Evaluate and analyze allocated stores monthly sales and growth in accordance with monthly targets, providing insights for future planning.
- Address complaints and resolve problems within all stores as required, demonstrating excellent problem-solving skills.
- Advise the Retail Manager of concerns relating to operational issues and general correspondence, fostering open communication.
- Assist in the annual stock take in all stores when required, ensuring accuracy and efficiency.
- Ensure that general correspondence is adhered to, maintaining a professional tone and image.
- Manage health and safety and maintenance of all Cape Town stores, prioritizing employee and customer well-being.
- Relevant tertiary qualification, such as a degree or diploma in Business Administration or a related field.
- A minimum of 5 years solid retail experience in FMCG, with a proven track record of success.
- A valid driver's license, essential for travel between stores.
- Must have management experience, with a strong ability to lead and motivate teams.
- Excellent computer skills, including proficiency in Microsoft Office and other relevant software.
- Professional and presentable, with excellent communication and interpersonal skills.
- Well-spoken, with negotiation skills and the ability to build strong relationships with stakeholders.
This role offers a competitive salary plus a company vehicle, providing a comprehensive compensation package.
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