Customer Service Representative

2 days ago


Johannesburg, Gauteng, South Africa CallForce Full time

We are seeking a skilled Customer Service Representative to join our team at CallForce. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:

  • Read from a scripted pitch to engage with customers and promote our products.
  • Transfer warm leads to our USA-based agents to ensure seamless customer interactions.
  • Meet and exceed hourly, daily, and weekly transfer targets to drive sales performance.
  • Meet and exceed Quality Assurance standards to ensure high-quality customer experiences.

Requirements and Qualifications:

  • Matriculation or equivalent qualification.
  • Awareness of medical terms and disciplines to effectively communicate with customers.
  • Outbound sales experience required to succeed in this role.
  • Excellent verbal communication skills to build rapport with customers.
  • Neutral accent to ensure clear and effective communication.
  • Computer literacy to navigate our systems and tools.
  • Own transportation (advantageous but not essential) to ensure timely attendance.

Competencies:

  • Objection handling to address customer concerns and objections.
  • Good command of the English language to communicate effectively with customers.
  • Ability to hold conversations and think on your feet to respond to customer inquiries.

Compensation and Benefits:

  • Paid per productive hours to reward high-performing agents.
  • Shift allowance for working night shifts between 4pm and 4am.
  • Travel allowance to support agents in their daily activities.
  • Performance incentives to recognize and reward outstanding performance.

Thank you for considering this opportunity to join our team at CallForce. We look forward to reviewing your application.



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