Service Support Specialist

1 week ago


Cape Town, Western Cape, South Africa Netstar Full time

We are seeking a highly skilled Service Support Specialist to join our team at Netstar. In this role, you will be responsible for providing technical support for all fleet and consumer vehicle tracking platforms.

Key Responsibilities:
  • Technical Support: Assist clients with troubleshooting and installation of tracking software, including Vigil+, Vcam, AVM cloud, Safe and Sound, and Caps support.
  • Client Training: Provide in-depth training on all fleet management platforms to clients and internal staff.
  • Integration Support: Ensure seamless integration of Mobi and 365 Support systems.
  • IT Desktop Support: Offer assistance with IT desktop-related issues.

In addition to these responsibilities, you will also:

  • Assist clients with setting up drivers, locations, SMS/email alerts, and explaining these in detail.
  • Investigate reasons why features are not enabled in Safe and Sound.
  • Restart app/web services for various reasons, such as login issues or unit changes not reflecting on the UI.
  • Reprocess data if it is available but not visible on the software.
  • Change registration numbers as per client requests.
  • Migrate clients from V+ to AVM and liaise with Mike regarding importing locations and drivers.
  • Provide intensive and/or basic training on all software platforms to clients and internal staff.
  • Offer national and international assistance with software and unit reporting problems.
  • Enable and configure wireless sensors, set up and test immobilizers, and monitor click dashboards for server downtime.
  • Assist fitment centers with click issues and booking tool.
  • Arcade AX: arrange licenses, load software, and troubleshoot.

About You:

  • National Certificate Level 4 (N4) / Grade 12 (Required)
  • IT diploma
  • CompTIA A+ and N+(certification is a must)

About the Role:

  • Estimated salary: R250,000 - R350,000 per annum.

About Netstar:

We are a leading provider of fleet and consumer vehicle tracking solutions.



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